Terms of service

Welcome to NATUREVA. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. About NATUREVA

NATUREVA is an online store offering wellness and personal-care products to customers in India.

Throughout these Terms, the words “we,” “us,” “our,” and “NATUREVA” refer to NATUREVA. The terms “you” and “customer” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.
  • You will use the website only for lawful purposes.
  • You will not attempt to interfere with the security or functionality of our website.
  • You will not use our website to commit fraud or place unauthorized orders.

We reserve the right to refuse service or cancel orders where we reasonably suspect fraudulent, abusive, or unauthorized activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, product packaging, appearance, colors, or minor details may occasionally differ from website images.

Please carefully read the product description and instructions provided with the product before use.

4. Wellness Product Disclaimer

NATUREVA products are intended for personal-care and wellness purposes.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual experiences and results may vary. We do not guarantee specific weight-loss, body-shaping, or other health results from the use of any product.

Please follow the instructions provided on the product packaging. If you have concerns about using a product, consult an appropriately qualified healthcare professional.

5. Pricing and Payments

All prices displayed on our website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, and promotions at any time without prior notice.

Available payment methods may include prepaid payments and Cash on Delivery (COD), depending on the order and delivery location.

6. Orders

When you place an order, you agree to provide correct information, including your name, phone number, email address, and shipping address.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order may be cancelled or declined if:

  • Product information or pricing contains an obvious error.
  • The product becomes unavailable.
  • The order appears fraudulent or suspicious.
  • Delivery to the provided address is not possible.

7. Cash on Delivery Orders

For COD orders, you agree to accept the package at the shipping address provided during checkout.

Repeated refusal of COD orders or fraudulent orders may result in restrictions on future COD purchases.

8. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on our website.

Delivery times may vary depending on location, courier availability, weather, holidays, or circumstances beyond our control.

NATUREVA is not responsible for delays caused by courier companies, incorrect customer information, or circumstances outside our reasonable control.

9. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return.

Please review our Return & Refund Policy before placing an order.

10. Intellectual Property

All content on the NATUREVA website, including:

  • Logo
  • Brand name
  • Product images
  • Graphics
  • Text
  • Website design
  • Videos
  • Other original content

is owned by or licensed to NATUREVA and may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools, advertising platforms, or other Shopify-related services.

These services may have their own terms and privacy policies. NATUREVA is not responsible for the independent policies or practices of third-party service providers.

12. Limitation of Liability

To the extent permitted by applicable law, NATUREVA will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

NATUREVA
📧 naturevastore@gmail.com
🇮🇳 India