Shipping policy

At NATUREVA, we aim to make your shopping experience simple and convenient. We currently ship orders across India.

1. Shipping Availability

We deliver NATUREVA products to most serviceable locations across India through our courier partners.

Some remote or non-serviceable locations may not be eligible for delivery.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after the order is confirmed.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive tracking information through email, SMS, WhatsApp, or another available communication method.

3. Delivery Time

Estimated delivery time is generally:

📦 4–8 business days after dispatch

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Charges

🚚 Free Shipping Across India

If any additional shipping charge applies to a particular order or location, it will be clearly displayed during checkout before payment is completed.

5. Cash on Delivery (COD)

COD may be available for eligible locations and orders.

Customers placing COD orders are requested to provide an accurate phone number and delivery address and to be available to receive the package.

6. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to check your shipment status.

7. Delivery Delays

While we work with our courier partners to deliver orders within the estimated timeframe, unexpected delays can occur due to:

  • Weather conditions
  • Courier network issues
  • Festivals and public holidays
  • Incorrect or incomplete address
  • Remote delivery locations
  • Unforeseen logistical circumstances

We appreciate your patience in such situations.

8. Incorrect Address

Please carefully check your shipping address and phone number before placing your order.

NATUREVA is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, contact us as soon as possible.

9. Failed Delivery

If a courier partner is unable to deliver your order because the customer is unavailable, the address is incorrect, or the customer refuses the package, the courier may attempt re-delivery according to its policy.

Repeated refusal of COD orders may affect eligibility for future COD purchases.

10. Damaged Package

If your package appears significantly damaged when delivered, please take clear photos/videos of the package and product and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

11. Contact Us

For shipping-related questions, please contact:

NATUREVA
📧 naturevastore@gmail.com