Refund policy

At NATUREVA, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Eligibility for Returns

We accept return/replacement requests within 7 days of delivery if:

  • You received the wrong product.
  • The product was damaged during delivery.
  • The product is defective or has a leakage issue.
  • The product received is materially different from what you ordered.

To be eligible, the product must be unused, unopened and in its original packaging, wherever applicable.

2. Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns of products that have been:

  • Opened or used
  • Damaged after delivery due to customer handling
  • Returned without original packaging
  • Returned after the 7-day return period

3. How to Request a Return or Replacement

Please contact us within 7 days of delivery with:

  • Your order number
  • Name and phone number used for the order
  • Reason for the return
  • Clear photos/videos of the product and packaging

Our support team will review your request and let you know whether it qualifies for a replacement or refund.

Email: [your support email]
WhatsApp: [your WhatsApp number]

4. Damaged or Incorrect Product

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with photos/videos of the package and product.

After verification, we may provide a replacement or refund, depending on the situation.

5. Refunds

If your refund is approved, the refund will be processed to the original payment method where possible.

For prepaid orders, refunds are generally processed after the return/refund request has been approved.

For COD orders, we may request your bank/UPI details where necessary to process an approved refund.

Please allow reasonable processing time for the refund to reflect in your account.

6. Return Shipping

If the return is due to a wrong, damaged, or defective product, NATUREVA will determine the appropriate return/replacement arrangement.

If a return is requested for any other reason, eligibility will depend on the condition of the product and our return policy.

7. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance.

8. Important Note

NATUREVA Nabhi Wellness Oil is a personal-care/wellness product intended for external use. Please use the product according to the instructions provided on the product packaging.

9. Contact Us

For any return, replacement or refund-related questions, please contact:

Contact Us

NATUREVA
📧 Email: naturevastore@gmail.com